With roots that go as far back as 1979, Scullion LAW is an award-winning, full service, high street law firm famous for excellence in client care – providing legal guidance and representation to clients throughout Scotland. Whether you are buying or selling property, getting married or divorced, making a Will, creating a Power of Attorney or more, their specialist team of expert solicitor’s work around the clock to ensure client satisfaction.
In line with the firm’s reputation of going ‘the extra mile’ for clients, Scullion LAW was looking for methods to enhance their client experience – and wanted to improve the speed of client correspondence; Specifically, for their fee-earners using dictation, and searched the market for a viable solution which would support their growing team.
Scullion LAW chose Diktamen as the best solution for its intelligent dictation workflow efficiencies. They were impressed by how the solution was designed around their preferences, the speed of configuration and simple deployment from the client-focused team at Diktamen.
Scullion LAW fee earners and administration staff quickly feedback very positive comments on the new system, with fee-earners benefiting from the ability to send dictations at court – and the administration team from the enhanced clarity and instructions for dictations and voice notes.
Mohammed Desai, Solicitor from Scullion LAW comments ‘Our business is all about customer service, and at Scullion LAW we pride ourselves on providing excellence of the highest standard. The Diktamen Digital Dictation solution has supported us in keeping this promise at an affordable fee, and our clients are now receiving faster communications – which was a key priority for us. Joe DiCarlo, and the Diktamen team have been brilliant throughout the whole process. Having reviewed the Legal IT Sector, we are very happy with our choice and the service we receive’
Joe DiCarlo, Channel Sales Director at Diktamen says ‘Providing clients with lasting benefits is a key focus at Diktamen and one we take pleasure in doing. It is great to see our relationship with Mohammed and the Scullion LAW team grow and to hear they are very happy with their choice of provider. Establishing our market leading solution from another region in an already over-crowded UK Legal IT sector is what drives us to go the extra miles needed to have a truly positive impact’
About Scullion LAW:
Scullion LAW is an award-winning, full service, high street law firm established in 1979 by Nicholas James Scullion. Today the firm famous for its reputation with Excellence in Client Care.
Their Mission is to revolutionise our clients’ experience of legal services, so that client come back for future services and recommend us to family and friends. Scullion LAW are here when you need, whatever you need them for. Their team of highly experienced, skilled, energised and committed individuals are fuelled by a passion for customer care and a love of the LAW.