Newcastle and South Shields award-winning David Gray Solicitors LLP were looking to enhance their existing digital dictation technology, with the aim to find a standardised solution they could use throughout the firm. They searched the market to find a viable solution that met all their requirements and business needs. In their search, they found that the familiar residue of Digital Dictation providers was either too expensive or their antiquated solutions too rigid for the firm’s usage preferences.
After the initial demonstration of Diktamen powerful intelligent solution, it was evident that Diktamen was a breath of fresh air and something that could tick boxes very quickly.
A free of charge, with no obligation to purchase, proof of concept trial period was welcomed enabling David Gray Solicitors LLP to tailor their own solution, to their exact needs and requirements. It became very clear that Diktamen was an experienced thoroughbred cloud-based solution that was effortless to deploy and easy to use, with Diktamen’s Mobile application being a hit from the outset that benefited the whole firm.
Fee earners favored the flexibility Diktamen could provide allowing them to work at any time and in any location. Typists were able to get through a steadier stream of jobs by managing their workloads in an efficient manner. All users utilised their incumbent digital dictation hardware. It was very easy to monitor the output from all staff using Diktamen’s Real Time Dashboard, allowing full visibility in efficiency and productivity throughout the firm from the outset.
Michael Boyle, ICT Manager at David Gray says ‘Working with Diktamen on our bespoke solution was a pleasure; I really liked that we were able to modify our solution around preferences set by our staff, and how attentive the Diktamen team were to our modification requests, along with the speed it took to make said changes. Overall I was very impressed with Diktamen which made the decision to swap provider very simple and effortless.’
Joe DiCarlo, Channel Sales Director at Diktamen UK says ‘I am very proud to be part of Diktamen’s great team and to help build the company’s future together with our employees. They have proven that amazing things can happen when a company is mobilised and directed with a common goal in mind. We have the skills and technology to implement client-centric solutions at the click of a button and this is a testimony of our solution making a difference’
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About David Gray Solicitors:
David Gray Solicitors LLP has cemented its long-standing reputation for quality, and as a leader within the legal services market, with top-tier classification in both the Chambers UK Directory and the Legal 500 Directory.
With the emphasis on team work, the talents and skills of their professionals complement each other enabling them to provide an efficient legal service in a friendly, approachable and sensitive manner.
They pride themselves on their open and innovative approach in providing clear and straight forward advice, taking the time to understand your needs and work with you to find the right solution, providing a cost-effective, competitively priced service.
Established for almost 40 years with 8 partners and over 70 staff across offices in Newcastle-upon-Tyne and South Shields, they are able to offer a degree of specialist expertise not available in smaller firms.
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