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Always looking to provide the most efficient client support, the firm spent 18 months looking for a faster way to dictate both in the office and remotely – allowing for clients to benefit from faster communications. The firm searched the market for a viable solution but found vendors either too expensive or not right for their needs.

After hearing about Diktamen via word of mouth, the Hawkins team was very impressed with the potential efficiencies their staff could gain via the dictation solution.

A small pilot was set up for Hawkins Family Law’s fee earners and administration staff – as a ‘test run’ before installing the solution. Users quickly fed back very positive comments on Diktamen, with fee-earners benefiting from the ability to send dictations digitally from court and away from the office, and the administration team the ability to manage their workloads.

Michelle Knight, Practice Manager at Hawkins Family Law say’s “Our business is all about customer service, and at Hawkins Family Law we pride ourselves on providing excellent service at the highest standard. Diktamen has supported us in keeping this promise, and our clients are now receiving faster communications – which was a key priority for us. Joe and the Diktamen team have been brilliant all the way through this stress-free process. I would be happy to recommend Diktamen in the future.”

Joseph DiCarlo, Channel Sales Director at Diktamen says “Diktamen is establishing a standing for quality in the UK, something that we are reputed for in the Nordics. Word of mouth referrals set the tone, and we deliver exactly what we promise. We are happy to be supporting Michelle @ Hawkins Family Law and her great team with our solutions, which are quickly gaining a trustworthy reputation for being a sound investment in the UK.”

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 About Hawkins Family Law:

Hawkins Family Law is a niche family law solicitors practice based in Stony Stratford near Milton Keynes, Buckinghamshire.

They specialise exclusively in family law and are able to provide you with legal advice and assistance if your relationship is breaking down, you have concerns relating to children or financial matters or if you are considering divorce or separation whether you are married, in a civil partnership or living with someone.

www.hawkinsfamilylaw.co.uk

Due to achieving some of our 2019 goals for the UK at record speed, it gives us great pleasure to announce that we have promoted Joseph DiCarlo to Vice President of Business Development.

Per his 15 years’ industry experience and exceptional business development skills, Joe’s impact has instrumentally transformed our UK presence. With his insight helping our business right from the beginning.

CEO, Olavi Valkama “I am delighted that Joe’s enthusiasm and vision for Diktamen is matched with results. And as an ambitious technology company, we value our team and take pride in their development – especially for the benefit of partners and clients.  Joe’s contribution to our strategic plan and commitment for ongoing expansion at Diktamen, has been noticed throughout our departments – so his promotion is well deserved and great for our growing UK team.”

Vice President – Business Development, Joseph DiCarlo “I am enormously proud of our accomplishments thus far, and very aware that it takes a team of dedicated professionals to succeed. Our clients thrive and grow thanks to our professional dynamic approach. This is a very exciting time to be working for Diktamen and I’m thrilled to be an integral part of the Diktamen journey.”

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Digital Dictation is a valuable tool that continues to be utilised daily throughout Hempsons’ London, Manchester, Harrogate and Newcastle offices.

Operating their legacy technology was perceived to no longer be an investment but a huge annual expense that needed to be reviewed.

Fresh to the UK market, Diktamen, established in 2007, and market-leading digital dictation provider in the Nordics, makes switching vendor straightforward and stress-free by being agile and treating clients with the utmost integrity.

Hempsons, impressed by the quality and responsiveness of their solution design, focusing on their user’s advice, and client needs, decided to roll out Diktamen Digital Dictation firm-wide, starting with their London office with immediate effect.

Anna Lawton, IT Director at Hempsons says ‘We had embarked on a number of projects including replacing the firm’s infrastructure with IaaS, rebuilding the entire environment and all incumbent products to best practice on the new high performant platform which would enable the firm to move to a more agile way of working.  Once this was complete and after a settling period, the next stage involved reviewing each application in terms of suitability, efficiency, and cost-effectiveness for the firm.  Digital dictation was one of the products we reviewed.  The whole process with the Diktamen team was seamless.  From Proof of Concept to GO LIVE they were attentive and delivered what they promised’.

Joe DiCarlo, UK Channel Sales Director at Diktamen says ‘Hempsons purchase of one of our innovative products is just the beginning. We see it as the start of a partnership and beautiful relationship that will grow and strengthen with time. The experience Hempsons has with Diktamen throughout this partnership means everything to us and is how we ensure we will thrive together. No software solution can reach its full potential without a great team. We are proud to work with a group of exceptionally talented and dedicated individuals.’ 

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 About Hempsons:

Depth and breadth of expertise and sector knowledge are key to Hempsons success as healthcare lawyers. Complementing the traditional health and social care advice, the firm have extended their offerings to cover a full range of legal services.

Hempsons offer services geared towards their key market sectors to ensure that their clients (both public and private sector), receive the right advice from the right person, at the right time and in a cost-efficient manner. The firm’s health law knowledge means that they quickly get to grips with the key issues facing clients and work with them to deliver the right solution.

www.hempsons.co.uk

With digital dictation being a daily tool used within the legal sector, NETprotocol has extensive knowledge and experience around digital dictation and speech recognition software. Diktamen, via word of mouth, was recommended by a client as a premium product at an affordable price.

NETprotocol was very impressed with Diktamen’s voice solutions and practical approach and keen to expand their offering, NETprotocol partnered with Diktamen, as they could see the benefits and cost efficiencies that Diktaman’s cloud-based dictation solution will bring to their current and future clients.

Matt Widdowson, Group Sales Director at NETprotocol says “This is a truly exciting development for our law firms, as providing useful insight and helping our clients with cost-effective options, is something we take pride in. By engaging with us and Diktamen, we can now help our partners to make immediate gains in profitability and productivity, as well as improving the whole experience for their own fee-earners and staff.”

Channel Sales Director Joseph DiCarlo says “This partnership is yet another example of our collaborative approach to support the wide legal community, whilst at the same time reduce costs via our simple yet robust technology. Getting the nod from industry experts who can see a bright future for Diktamen is truly satisfying and constantly reaffirms the important fact that we are on the right track.”

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 About NETprotocol:

NETprotocol has an experienced team with unique skills and deep technological knowledge, which has been refined and perfected over the course of 19+ years. The firm specialise in providing flexible solutions which meet the bespoke needs of each client. In particular, they have developed unprecedented technology standards, designed to meet the strict compliance requirements of regulated industries such as the legal and education sectors.

Their success to date has been built upon referrals and recommendations from both clients and vendor partners. NETprotocol has historically done very little to market themselves, so their credibility has been gained entirely through the high level of technical expertise and customer experience they provide. Testament to this approach they have a 97%+ retention and renewal record for IT support contracts.

www.netprotocol.net 

After the initial demonstration of Diktamen powerful intelligent solution, it was evident that Diktamen was a breath of fresh air and something that could tick boxes very quickly.

A free of charge, with no obligation to purchase, proof of concept trial period was welcomed enabling David Gray Solicitors LLP to tailor their own solution, to their exact needs and requirements. It became very clear that Diktamen was an experienced thoroughbred cloud-based solution that was effortless to deploy and easy to use, with Diktamen’s Mobile application being a hit from the outset that benefited the whole firm.

Fee earners favored the flexibility Diktamen could provide allowing them to work at any time and in any location. Typists were able to get through a steadier stream of jobs by managing their workloads in an efficient manner. All users utilised their incumbent digital dictation hardware. It was very easy to monitor the output from all staff using Diktamen’s Real Time Dashboard, allowing full visibility in efficiency and productivity throughout the firm from the outset.

Michael Boyle, ICT Manager at David Gray says ‘Working with Diktamen on our bespoke solution was a pleasure; I really liked that we were able to modify our solution around preferences set by our staff, and how attentive the Diktamen team were to our modification requests, along with the speed it took to make said changes.  Overall I was very impressed with Diktamen which made the decision to swap provider very simple and effortless.’

 Joe DiCarlo, Channel Sales Director at Diktamen UK says ‘I am very proud to be part of Diktamen’s great team and to help build the company’s future together with our employees. They have proven that amazing things can happen when a company is mobilised and directed with a common goal in mind. We have the skills and technology to implement client-centric solutions at the click of a button and this is a testimony of our solution making a difference’

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About David Gray Solicitors:

David Gray Solicitors LLP has cemented its long-standing reputation for quality, and as a leader within the legal services market, with top-tier classification in both the Chambers UK Directory and the Legal 500 Directory.

With the emphasis on team work, the talents and skills of their professionals complement each other enabling them to provide an efficient legal service in a friendly, approachable and sensitive manner.

They pride themselves on their open and innovative approach in providing clear and straight forward advice, taking the time to understand your needs and work with you to find the right solution, providing a cost-effective, competitively priced service.

Established for almost 40 years with 8 partners and over 70 staff across offices in Newcastle-upon-Tyne and South Shields, they are able to offer a degree of specialist expertise not available in smaller firms.

https://www.davidgray.co.uk/

Scullion LAW chose Diktamen as the best solution for its intelligent dictation workflow efficiencies.  They were impressed by how the solution was designed around their preferences, the speed of configuration and simple deployment from the client-focused team at Diktamen.

Scullion LAW fee earners and administration staff quickly feedback very positive comments on the new system, with fee-earners benefiting from the ability to send dictations at court – and the administration team from the enhanced clarity and instructions for dictations and voice notes.

Mohammed Desai, Solicitor from Scullion LAW comments ‘Our business is all about customer service, and at Scullion LAW we pride ourselves on providing excellence of the highest standard. The Diktamen Digital Dictation solution has supported us in keeping this promise at an affordable fee, and our clients are now receiving faster communications – which was a key priority for us. Joe DiCarlo, and the Diktamen team have been brilliant throughout the whole process. Having reviewed the Legal IT Sector, we are very happy with our choice and the service we receive’

Joe DiCarlo, Channel Sales Director at Diktamen says ‘Providing clients with lasting benefits is a key focus at Diktamen and one we take pleasure in doing. It is great to see our relationship with Mohammed and the Scullion LAW team grow and to hear they are very happy with their choice of provider. Establishing our market leading solution from another region in an already over-crowded UK Legal IT sector is what drives us to go the extra miles needed to have a truly positive impact’

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About Scullion LAW:

Scullion LAW is an award-winning, full service, high street law firm established in 1979 by Nicholas James Scullion. Today the firm famous for its reputation with Excellence in Client Care.

Their Mission is to revolutionise our clients’ experience of legal services, so that client come back for future services and recommend us to family and friends. Scullion LAW are here when you need, whatever you need them for. Their team of highly experienced, skilled, energised and committed individuals are fuelled by a passion for customer care and a love of the LAW.

www.scullionlaw.com

Diktamen have been developing digital dictation solutions for over a decade; our London based cloud solution is an affordable and accessible technology for firms of all sizes, bringing much-needed competition in an otherwise motionless market.

Direct Dictation Solutions have been supplying dictation hardware and software solutions for many years. In this time, they achieved recognition from established suppliers and manufacturers in Newcastle and throughout the UK.

UK Channel Sales Director Joe DiCarlo says “This is a great time for us and the UK legal market. We all like value for money and that is exactly what we bring. With such high demand, we can now reach out to even more clients, particularly in the North East.”

Director at DDS, Simon Robinson says, “This is a truly exciting partnership. For many years we have provided dictation solutions and by working with Diktamen we can make an immediate impression from the beginning with their exciting, new, affordable, solutions.”

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About DDS:

Established nearly 20 years ago, Direct Dictation Solutions has earned its place as a leading provider of bespoke Digital Dictation and Voice Recognition Systems.

At the forefront of Digital Dictating and Transcription technology. DDS has gained their highest possible supplier reputation in Newcastle. This means they have the knowledge and resources to provide help and support to all their customers. From a home working secretary to a large financial investment group, the NHS or Legal firms.

www.directdictation.co.uk

Welgo has been supplying voice capture hardware for over 20 years, and in this time achieved recognition from known suppliers and manufacturers. Their extensive knowledge of digital voice recorders and digital transcription kits, paired with their dedicated support team made them an ideal technology partner for Diktamen.

UK Channel Sales Director Joe DiCarlo says “This is an exciting time for us, we have on-boarded some great clients in a short period of time and have a lot of inquiries on how we can support businesses daily – so partnerships like this come at a great time. I have worked with Welgo in the past, and they have always provided excellent insight – so it is a pleasure for us to join forces once again enabling clients to work with familiar, expert faces”

Founder and Executive Director Brian Gordon says “Providing useful insight and helping clients with affordable options for their budget, is something we take pride in at Welgo. Over the last 20 years, we have been able to see voice capture solutions advance, along with our understanding. We are excited to partner with Diktamen, as we continue to grow and expand our business”

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About Welgo

The Welgo name has been synonymous with first-rate service in office equipment and stationery for almost 40 years. During that time, they have developed a keen sense of clients’ needs, whether they are a small office needing regular supplies or a blue-chip organisation with a fleet of printers under contract. From manual typewriters to the power of digital technologies, their ability to adapt to changes in the industry has kept Welgo at the cutting edge. And because they can pass on this knowledge to clients, many of them have remained loyal Welgo customers for decades. Welgo has a strong local customer base across the Lothians, and are well-established across the UK.

www.welgo.co.uk