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Staying ahead of the curve and aiming to provide clients with the best service, Andrew Begg wanted to further support its mobile workforce and reduce the cost for dictation and contacted Direct Dictation Solutions (DDS), their trusted dictation hardware provider.

Andrew Begg, Managing Partner at Andrew Begg & Co comments ‘The ability to work from anywhere utilising existing smartphones at a reasonable cost made the decision to upgrade very simple.’ 

Simon Robinson, Director at DDS, said, ‘I was impressed at how quickly this technology was deployed. The future of Legal IT is in the cloud, and the deployment of this system has been electric.’

Diktamen UK Channel Sales Director, Joe DiCarlo says ‘Providing clients with lasting benefits is a key motivation at Diktamen and one we take pleasure in doing. We have the skills and technology to implement such solutions at the click of a button and it is great to hear our solution is making a difference without breaking the bank.’

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About Andrew Begg & Co:

Andrew Begg & Co is a firm of Jersey Advocates established in 1986. They pride themselves on providing a personal and efficient service to all their clients. This is helped by the fact that the firm is compact. Communication is therefore easy – both with clients and within the firm itself.

www.abcjersey.co.uk

In support of this and for the second year in a row, it gives us great pleasure to announce we have sponsored Xtra Staerk ocean racing team. Who are defending their leading title in the RORC IRC I Class Championship (which started in November). Not only do the team want to retain their title, but they also want to repeat their donation percentage of winnings to the Clean Baltic Sea Project.

See video below for more information and let’s give the team all the support we can!

With the firm growing and looking to further support team members, especially fee-ears working on the move from site to site supporting clients – Orme Law started investigating options for cost-effective mobile dictation solutions which incorporate workflow and approached Diktamen some months back.

After a demonstration of the Diktamen and conversation of the reduced costs for implementation of the solution, Orme Law requested trail for a small cluster of the team.

Once the pilot was installed, users quickly realised the benefits of Diktamen – and liked the efficiency gained when working on the move. Authors found they could send jobs while commuting from client sites, getting documents drafted faster. Secretaries found they can prioritise jobs and share workloads with team members, for quicker turnaround.

Happy with the feedback received from the users, Orme Law chose Diktamen as the best solution for their requirements and continue to add users as they grow.

Alan S M Orme, Founder, and Solicitor at Orme Law comments ”Supplying our staff with supportive productivity tools is something we take seriously, as helping them helps our clients. The seamless pilot set up and positive feedback from users made the decision to choose Diktamen easy. I look forward to working with Joe DiCarlo and the Diktamen team.”

Joe DiCarlo, Channel Sales Director at Diktamen says ”Working with Alan and the Orme Law team has been a pleasure and it’s great to hear of the benefits users realised from the short trail. At Diktamen our main objective is to support clients to alleviate workflow processes, so I am excited to hear of the further benefits found after deployment.”

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 About Orme Law:

At Orme Law, their aim is to look after your interests in Stirlingshire and Linlithgow, providing you with clear commercial and practical legal advice.

With over 20 years’ experience, they represent individuals and families in the completion of House Conveyancing, the preparation of Wills and Powers of Attorney, and the management of Executry Estates.

www.ormelaw.co.uk

Dicta-Prosoft specialise in providing bespoke services which include consultancy, training, system integration and post-sale support with over 15 years extensive expertise in Digital Dictation, Speech Recognition and Workflow Management Solutions

Darren Corri, Director at Dicta-Prosoft says “This is a great and exciting enhancement for our business. Supporting new clients with the latest advancements, via useful insight and a variety of options, Diktamen have helped us keep this aptitude. Our combined offer provides healthcare clients the ability to create bespoke integrated dictation solutions at an affordable cost.”

Channel Sales Director Joseph DiCarlo says “This partnership is an example of our collaborative approach to support the wide community, whilst at the same time reduce costs for clients via our simple robust technology. Getting the nod from industry experts who can see a bright future for Diktamen is truly satisfying and constantly reaffirms the important fact that we are on the right track.”

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 About Dicta-Prosoft:

Dicta-Prosoft is an Independent specialist in Digital Dictation, Speech Recognition, and Workflow Management Solutions, Dicta-Prosoft offers a tailored solution to individual users and corporate organisations throughout Ireland & the UK.

Dicta-Prosoft provides a tailored service which includes consultancy, training, system integration and post-sales support. Use our expertise and let us help you!

Dicta-Prosoft is an Irish company and it’s Ireland’s most experienced provider of customised Voice Recognition, Digital Dictation and Digital Workflow Solutions.

www.dictaprosoft.ie

Always looking to provide the most efficient client support, the firm spent 18 months looking for a faster way to dictate both in the office and remotely – allowing for clients to benefit from faster communications. The firm searched the market for a viable solution but found vendors either too expensive or not right for their needs.

After hearing about Diktamen via word of mouth, the Hawkins team was very impressed with the potential efficiencies their staff could gain via the dictation solution.

A small pilot was set up for Hawkins Family Law’s fee earners and administration staff – as a ‘test run’ before installing the solution. Users quickly fed back very positive comments on Diktamen, with fee-earners benefiting from the ability to send dictations digitally from court and away from the office, and the administration team the ability to manage their workloads.

Michelle Knight, Practice Manager at Hawkins Family Law say’s “Our business is all about customer service, and at Hawkins Family Law we pride ourselves on providing excellent service at the highest standard. Diktamen has supported us in keeping this promise, and our clients are now receiving faster communications – which was a key priority for us. Joe and the Diktamen team have been brilliant all the way through this stress-free process. I would be happy to recommend Diktamen in the future.”

Joseph DiCarlo, Channel Sales Director at Diktamen says “Diktamen is establishing a standing for quality in the UK, something that we are reputed for in the Nordics. Word of mouth referrals set the tone, and we deliver exactly what we promise. We are happy to be supporting Michelle @ Hawkins Family Law and her great team with our solutions, which are quickly gaining a trustworthy reputation for being a sound investment in the UK.”

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 About Hawkins Family Law:

Hawkins Family Law is a niche family law solicitors practice based in Stony Stratford near Milton Keynes, Buckinghamshire.

They specialise exclusively in family law and are able to provide you with legal advice and assistance if your relationship is breaking down, you have concerns relating to children or financial matters or if you are considering divorce or separation whether you are married, in a civil partnership or living with someone.

www.hawkinsfamilylaw.co.uk

Due to achieving some of our 2019 goals for the UK at record speed, it gives us great pleasure to announce that we have promoted Joseph DiCarlo to Vice President of Business Development.

Per his 15 years’ industry experience and exceptional business development skills, Joe’s impact has instrumentally transformed our UK presence. With his insight helping our business right from the beginning.

CEO, Olavi Valkama “I am delighted that Joe’s enthusiasm and vision for Diktamen is matched with results. And as an ambitious technology company, we value our team and take pride in their development – especially for the benefit of partners and clients.  Joe’s contribution to our strategic plan and commitment for ongoing expansion at Diktamen, has been noticed throughout our departments – so his promotion is well deserved and great for our growing UK team.”

Vice President – Business Development, Joseph DiCarlo “I am enormously proud of our accomplishments thus far, and very aware that it takes a team of dedicated professionals to succeed. Our clients thrive and grow thanks to our professional dynamic approach. This is a very exciting time to be working for Diktamen and I’m thrilled to be an integral part of the Diktamen journey.”

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Digital Dictation is a valuable tool that continues to be utilised daily throughout Hempsons’ London, Manchester, Harrogate and Newcastle offices.

Operating their legacy technology was perceived to no longer be an investment but a huge annual expense that needed to be reviewed.

Fresh to the UK market, Diktamen, established in 2007, and market-leading digital dictation provider in the Nordics, makes switching vendor straightforward and stress-free by being agile and treating clients with the utmost integrity.

Hempsons, impressed by the quality and responsiveness of their solution design, focusing on their user’s advice, and client needs, decided to roll out Diktamen Digital Dictation firm-wide, starting with their London office with immediate effect.

Anna Lawton, IT Director at Hempsons says ‘We had embarked on a number of projects including replacing the firm’s infrastructure with IaaS, rebuilding the entire environment and all incumbent products to best practice on the new high performant platform which would enable the firm to move to a more agile way of working.  Once this was complete and after a settling period, the next stage involved reviewing each application in terms of suitability, efficiency, and cost-effectiveness for the firm.  Digital dictation was one of the products we reviewed.  The whole process with the Diktamen team was seamless.  From Proof of Concept to GO LIVE they were attentive and delivered what they promised’.

Joe DiCarlo, UK Channel Sales Director at Diktamen says ‘Hempsons purchase of one of our innovative products is just the beginning. We see it as the start of a partnership and beautiful relationship that will grow and strengthen with time. The experience Hempsons has with Diktamen throughout this partnership means everything to us and is how we ensure we will thrive together. No software solution can reach its full potential without a great team. We are proud to work with a group of exceptionally talented and dedicated individuals.’ 

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 About Hempsons:

Depth and breadth of expertise and sector knowledge are key to Hempsons success as healthcare lawyers. Complementing the traditional health and social care advice, the firm have extended their offerings to cover a full range of legal services.

Hempsons offer services geared towards their key market sectors to ensure that their clients (both public and private sector), receive the right advice from the right person, at the right time and in a cost-efficient manner. The firm’s health law knowledge means that they quickly get to grips with the key issues facing clients and work with them to deliver the right solution.

www.hempsons.co.uk

With digital dictation being a daily tool used within the legal sector, NETprotocol has extensive knowledge and experience around digital dictation and speech recognition software. Diktamen, via word of mouth, was recommended by a client as a premium product at an affordable price.

NETprotocol was very impressed with Diktamen’s voice solutions and practical approach and keen to expand their offering, NETprotocol partnered with Diktamen, as they could see the benefits and cost efficiencies that Diktaman’s cloud-based dictation solution will bring to their current and future clients.

Matt Widdowson, Group Sales Director at NETprotocol says “This is a truly exciting development for our law firms, as providing useful insight and helping our clients with cost-effective options, is something we take pride in. By engaging with us and Diktamen, we can now help our partners to make immediate gains in profitability and productivity, as well as improving the whole experience for their own fee-earners and staff.”

Channel Sales Director Joseph DiCarlo says “This partnership is yet another example of our collaborative approach to support the wide legal community, whilst at the same time reduce costs via our simple yet robust technology. Getting the nod from industry experts who can see a bright future for Diktamen is truly satisfying and constantly reaffirms the important fact that we are on the right track.”

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 About NETprotocol:

NETprotocol has an experienced team with unique skills and deep technological knowledge, which has been refined and perfected over the course of 19+ years. The firm specialise in providing flexible solutions which meet the bespoke needs of each client. In particular, they have developed unprecedented technology standards, designed to meet the strict compliance requirements of regulated industries such as the legal and education sectors.

Their success to date has been built upon referrals and recommendations from both clients and vendor partners. NETprotocol has historically done very little to market themselves, so their credibility has been gained entirely through the high level of technical expertise and customer experience they provide. Testament to this approach they have a 97%+ retention and renewal record for IT support contracts.

www.netprotocol.net 

After the initial demonstration of Diktamen powerful intelligent solution, it was evident that Diktamen was a breath of fresh air and something that could tick boxes very quickly.

A free of charge, with no obligation to purchase, proof of concept trial period was welcomed enabling David Gray Solicitors LLP to tailor their own solution, to their exact needs and requirements. It became very clear that Diktamen was an experienced thoroughbred cloud-based solution that was effortless to deploy and easy to use, with Diktamen’s Mobile application being a hit from the outset that benefited the whole firm.

Fee earners favored the flexibility Diktamen could provide allowing them to work at any time and in any location. Typists were able to get through a steadier stream of jobs by managing their workloads in an efficient manner. All users utilised their incumbent digital dictation hardware. It was very easy to monitor the output from all staff using Diktamen’s Real Time Dashboard, allowing full visibility in efficiency and productivity throughout the firm from the outset.

Michael Boyle, ICT Manager at David Gray says ‘Working with Diktamen on our bespoke solution was a pleasure; I really liked that we were able to modify our solution around preferences set by our staff, and how attentive the Diktamen team were to our modification requests, along with the speed it took to make said changes.  Overall I was very impressed with Diktamen which made the decision to swap provider very simple and effortless.’

 Joe DiCarlo, Channel Sales Director at Diktamen UK says ‘I am very proud to be part of Diktamen’s great team and to help build the company’s future together with our employees. They have proven that amazing things can happen when a company is mobilised and directed with a common goal in mind. We have the skills and technology to implement client-centric solutions at the click of a button and this is a testimony of our solution making a difference’

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About David Gray Solicitors:

David Gray Solicitors LLP has cemented its long-standing reputation for quality, and as a leader within the legal services market, with top-tier classification in both the Chambers UK Directory and the Legal 500 Directory.

With the emphasis on team work, the talents and skills of their professionals complement each other enabling them to provide an efficient legal service in a friendly, approachable and sensitive manner.

They pride themselves on their open and innovative approach in providing clear and straight forward advice, taking the time to understand your needs and work with you to find the right solution, providing a cost-effective, competitively priced service.

Established for almost 40 years with 8 partners and over 70 staff across offices in Newcastle-upon-Tyne and South Shields, they are able to offer a degree of specialist expertise not available in smaller firms.

https://www.davidgray.co.uk/

Scullion LAW chose Diktamen as the best solution for its intelligent dictation workflow efficiencies.  They were impressed by how the solution was designed around their preferences, the speed of configuration and simple deployment from the client-focused team at Diktamen.

Scullion LAW fee earners and administration staff quickly feedback very positive comments on the new system, with fee-earners benefiting from the ability to send dictations at court – and the administration team from the enhanced clarity and instructions for dictations and voice notes.

Mohammed Desai, Solicitor from Scullion LAW comments ‘Our business is all about customer service, and at Scullion LAW we pride ourselves on providing excellence of the highest standard. The Diktamen Digital Dictation solution has supported us in keeping this promise at an affordable fee, and our clients are now receiving faster communications – which was a key priority for us. Joe DiCarlo, and the Diktamen team have been brilliant throughout the whole process. Having reviewed the Legal IT Sector, we are very happy with our choice and the service we receive’

Joe DiCarlo, Channel Sales Director at Diktamen says ‘Providing clients with lasting benefits is a key focus at Diktamen and one we take pleasure in doing. It is great to see our relationship with Mohammed and the Scullion LAW team grow and to hear they are very happy with their choice of provider. Establishing our market leading solution from another region in an already over-crowded UK Legal IT sector is what drives us to go the extra miles needed to have a truly positive impact’

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About Scullion LAW:

Scullion LAW is an award-winning, full service, high street law firm established in 1979 by Nicholas James Scullion. Today the firm famous for its reputation with Excellence in Client Care.

Their Mission is to revolutionise our clients’ experience of legal services, so that client come back for future services and recommend us to family and friends. Scullion LAW are here when you need, whatever you need them for. Their team of highly experienced, skilled, energised and committed individuals are fuelled by a passion for customer care and a love of the LAW.

www.scullionlaw.com